Magento support

We can help provide the expert Magento support you need to ensure the continued good health and performance of your website.

Our Magento Support Service provides cover for any requirements your site will encounter; from updating vital security patches through to updating your product catalogue and is managed via a ticketing system to give you consistent project status visibility.

Our Magento Support Service requires a minimum commitment of just one hour of billable time per month, which gives you a priority response and a reduced billing structure for any additional requirement over and above your monthly allocation.

Overview

  • One hour minimum monthly commitment
  • Priority critical incident response
  • Platform monitoring
  • Pro-active security updates
  • Flexible budget management with reduced rate over-run
  • Experienced, accredited team
  • Ticket-based management & reporting system.

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Magento audits and assessment

Magento audits and assessment

If your Magento store is a little sluggish or you’re experiencing weak return on your PPC campaign, a Magento Audit by Absolute could help. Our audits investigate four key areas of a Magento store; technicality, security, digital marketing and migration to Magento 2. A strategic and comprehensive audit carried out by our Magento certified developers and Digital Marketing Team will search for areas of weakness and highlight any potential issues. Depending on your site requirements, you can choose the audit you desire. 

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Site and Server health check

Site and Server health check

On ‘sign-up’, we’ll use a series of tools to undertake an essential security report to record how up-to-date the version of Magento you’re using is, and indicate the SUPEE security patches it should have installed to prevent known vulnerabilities. If you are a hosted customer, we will also review your current server provision in terms of speed and security and provide the following services:

  • Resource monitoring
  • Resource alerts
  • New Relic advanced analysis.
Monitoring, ticketing and reporting

Monitoring, ticketing and reporting

You’ll be given access to a control panel, which allows you to report issues, raise tickets and monitor progress without having to deal with multiple email strings. We monitor Magento alerts, security and blog updates and receive notification of any new tickets you raise. You’ll be kept fully informed and your site will be automatically scheduled for updates to ensure the continued smooth running of your Magento store. Additionally, if you subscribe to our Service, you’ll receive priority scheduling – essential when addressing critical incident issues. 

Flexibility

Flexibility

The Support Service can be used for any of your on-going site requirements. As well as issue resolution, this can cover design changes such as button styling, or new web banners to promote new products. If you need to update your product catalogue, we can do this too at your request. We can also carry out SEO audits, to let you know how your site can be improved to help your search engine rankings.  If work required pushes you over and above your prescribed monthly ‘budget’, all support customers enjoy a revised billing structure, based on 15 minute increments, to further ensure a cost effective solution. 

Existing Magento user?

Existing Magento user?

If you are an existing Magento user, we have the knowledge and experience to handle the maintenance and support of your store even if we didn’t develop your site. You may have concerns about the build quality and performance of your site. If so, we can provide a simple, no obligation health-check and can advise on our site’s status and any improvements required.

Need Magento 1 improvements?

Need Magento 1 improvements?

Typically, clients with existing Magento 1 installations ask us to carry out tasks such as: addressing security following a malicious attack, increasing site speed, improving page ranking or adding additional functionality such as Google Shopping or a one-page checkout. Your support contract can be used to cover these improvements. We are also often asked to make sites responsive so that they present optimised views on tablet and mobile, but given the investment required for the design and build of bespoke responsive templates, we’d advise a new site build based on our Magento 2 boilerplate in this scenario. 

A valued partner

A valued partner

We’ve been in business for over twenty years, so you’re in safe hands. We have a wealth of experience in building Magento stores, back-end integration and websites generally. Our Magento certified developers are well equipped to deal with upgrades and amends to stores to help improve security, effectiveness and performance. 

​Upgrading to Magento 2?

​Upgrading to Magento 2?

As you’ll be aware, Magento 2,  the next generation of the Magento platform,  is now available. We have recently launched two sites based on our pre-developed Magento 2 boilerplate template, both with custom template design for specific pages and branding. These templates, devised in-house by our UX designers and Magento certified devs, enable us to deliver Magento 2 stores within a significantly wider pricing bracket, often resulting in a much lower price point compared to standard site builds. Typically, Magento 2 projects start at £12,000 for a fully responsive store. Learn more about the benefits of Magento 2 here.

Migrating your site content needn’t be an issue; we can transfer your customer and product data from your old site seamlessly. Also, our experienced SEO team will ensure the correct 301 redirects are in place in order to help maintain search engine rankings.

Call Ant Scarborough 0115 953 4800, extension 204, to find out more.