Magento Support Services

This allows you to focus on what really matters: driving sales, selling products, and acquiring new leads, while our Magento certified developers concentrate on support services such as upgrades, improvements, optimisation, custom and security solutions, new features, and rapid fixes for your Magneto 2 Open Source and Adobe Commerce stores. Our ongoing partnership with Adobe leverages the most recent updates, features, performance improvements, consultations, and limited-edition deals, ensuring that you stay ahead of the competition.

As an eCommerce business owner, we understand how valuable your time is, and keeping on top of your Magento 2 website can be challenging. That's why we've devised a flexible support service that allows you to pre-plan a timely response for urgent issues, technical support queries, software, and security updates, training, or even help with creating graphics.

Our system offers peace of mind by helping you maintain maximum return on investment through minimising downtime and improving the overall efficiency of your Magento 2 website.

With our comprehensive Magento support, you can focus on what you do best, selling your products and growing your business, while we take care of the technical details. Our team of experts provide top-notch support, ensuring that your Magento 2 or Adobe Commerce website is always up-to-date and secure.

We’ve added submission fields to help encourage our clients to provide as much information as possible to the issue to minimise the back and forth with communication, and in turn resulting in quicker completion of tickets being solved/closed.

Our CRM system allows our support team to be able to collaborate more easily together on clients, giving our teams the ability to have an overview of all clients. This helps us keep track of the goals that our businesses want to achieve by setting reminders/automations to always keep on top of communication. It gives us the ability to see if our clients are using all the tools/new features we would recommend or are changing in the eCommerce industry, such as GA4, Cloudflare or Sansec.

Whilst we always provide regular meetings via video calls to keep in touch, we also like to have regular meetings with our clients, whether that’s them coming to us or us going to them. This can be general catch up meetings, discussion over a more complex project or to hold a strategy meeting to see where our clients want to be in the next six months to a year and how we can help them.

All of our clients are provided with a development server and copy of the site, so that features can be safely tested away from the production environment.

As well as increasing efficiency, the process acts as additional quality control since structural errors in code will cause the deploy to fail and alert us to the problem. The new structure for auto-deploys also minimises downtime and creates a process for rolling back to an earlier release if necessary, therefore improving the customer’s experience when deploying new features and fixes.

In time, we will extend this process to production environments, which will be hugely beneficial to busy sites where even five minutes of outage can cause noticeable sales disruption.

Future improvement in the pipeline include:

• Automated ‘live’ deploys
• Automated regression testing (visual testing)
• Improved monitoring and error logging
• Pro-active monitoring

Our approach involves an initial site audit, undertaken by two of our senior Magento Developers, that takes approximately five hours. We'll produce a detailed report on your site's suitability for ongoing support. We provide the report in PDF format, highlighting any issues or suggested improvements.

In addition to the site audit, we offer a range of other services designed to help you optimise your website's performance, security, and user experience.

These include

• Dev site setup: typically estimated at four hours
• Dev site cloud hosting: £30.00 per month (ongoing)
• Upgrade: treated as a mini project with a dedicated Project Manager to guide you through the process

• Security and Maintenance Report: a monthly or quarterly check of various aspects of your site's security and performance including a module review
• Performance Audit: a four-hour review of your site's performance metrics, with suggestions for optimisation
• User Experience Audit: a four-hour expert analysis of your site's front-end functionality undertaken by an expert Magento Front End Developer, with solutions for mitigating any UX issues and improving performance
• User Interface Audit: A thorough review (typically 8 hours) of your website's user interface by our team of experienced UI designers to identify any areas that can be improved, providing you with actionable insights to enhance the user experience and drive conversions.

At Absolute, we conduct these audits and checks manually, with a team of experienced Magento specialists. This ensures that you receive a personalised, high-quality report that reflects the unique needs of your website.