Magento Support Packages

Our Magento website support packages are tailored to ensure the smooth running of your Magento store. They encompass a range of services from technical troubleshooting, security updates, performance checks, to regular maintenance. The primary aim is to ensure your Magento store is consistently up-to-date, secure, and performing at its best.

With our Magento eCommerce support, you can be confident that your online store remains optimised for sales. Whether you're on Magento 2 or another version, having reliable Magento support is crucial for the ongoing success of your eCommerce business.

Our Magento support packages are designed to meet the unique needs of your business, going beyond just security and maintenance. Clients can allocate their support hours towards site upgrades, design tasks (including print design), frontend styling, the introduction of new features, liaising with

SEO agencies, general e-commerce guidance, integration with third-party services, and resolving hosting-related concerns. Your dedicated account manager is on hand to ensure that your support time is utilised efficiently and in line with your business objectives.

Faster reaction times: we review our support schedule daily, so we can action client needs more quickly.

Same day response: we aim to respond to support tickets within 24hrs during the working week.

Secure off-site cloud code storage: this allows us to track differing versions, protects against hardware failures and allows multiple developers to work on the codebase efficiently without causing conflicts.

Access to ticketing system: to raise issues as they become apparent and track their progress.

Transparent reporting on your project time & budget: we utilize a dedicated CRM system to estimate, track and update your plan.

No development outsourcing: Our policy is not to outsource any work; this makes for better coding, improved project management and efficient delivery. Our Certified Magento Developers all work from our Nottingham HQ.

The site audit takes approximately 5 hours to complete. Undertaken by two senior Magento developers, this audit produces a bespoke report detailing any issues or improvements to be made. Instead of relying on automated tools, the report is manually conducted by our team of Magento specialists. This meticulous process offers valuable insights into how your site has been constructed.

Other audits & reports available:

• Performance Audit
• User Experience Audit
• User Interface Audit
• Security and Maintenance Report